Privacy Policy

GoBuddy Shop LLC
Website: https://www.gobuddy.shop
Email: Support@gobuddy.shop
Business Address: 677 BAKER MILL LAKE LN., South Carolina (SC) 29053

1. Introduction

GoBuddy Shop LLC (“GoBuddy Shop,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit https://www.gobuddy.shop, contact our customer support team, or purchase used automotive engines and used automotive transmissions from us.

This policy applies to our website visitors, customers, and individuals who communicate with us in connection with our business.

By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular activity, we will request that consent separately.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

A. Personal and Contact Information

We may collect information such as:

• Full name

• Billing and shipping address

• Email address

• Telephone number

• Other contact information you provide to us

B. Order and Transaction Information

When you place an order, we may collect or receive:

• Products purchased, including engine or transmission details

• Order numbers and transaction records

• Purchase price, taxes, shipping charges, and refund information

• Delivery instructions and shipping status

• Return, cancellation, and warranty claim details

Payment card information is generally handled by the payment processor used at checkout. We may receive limited payment-related information, such as payment status, transaction references, and partial card details, depending on the payment provider. We do not intend to collect full payment card numbers or security codes directly unless a secure, authorized process specifically requires it.

C. Vehicle and Fitment Information

If you request assistance identifying a compatible part, we may collect vehicle information you choose to provide, including:

• Vehicle year, make, model, and trim

• Engine or transmission specifications and codes

• OEM or interchange part numbers

• Vehicle Identification Number (VIN), where provided

• Installation or compatibility-related details

We use this information to help assess product compatibility, answer questions, and handle orders, returns, or warranty claims. Please provide only the vehicle information needed for your request.

D. Communications

We may collect information contained in messages you send us by email, website forms, telephone, or other customer support channels. This may include inquiries, complaints, feedback, and records of our responses.

E. Technical and Usage Information

When you visit our website, certain information may be collected automatically, depending on the website platform and tools in use, including:

• IP address

• Browser type and version

• Device and operating system information

• Pages viewed and links clicked

• Date, time, and duration of visits

• Referring website or source

• Basic diagnostic and website performance information

Some of this information may be collected through cookies, server logs, pixels, or similar technologies, if those tools are enabled.

F. Information from Service Providers

We may receive information from third parties that help operate our store, process payments, prevent fraud, provide shipping services, measure website performance, or support customer communications. The information received depends on the services used and the permissions or settings applicable to them.

3. How We Use Information

We may use personal information for the following business purposes:

1. Order processing: To accept, confirm, fulfill, ship, and manage purchases.

2. Payment processing: To facilitate transactions, refunds, and payment verification through applicable providers.

3. Customer service: To respond to inquiries, complaints, and requests.

4. Product compatibility: To assist with engine and transmission fitment inquiries when vehicle details are supplied.

5. Shipping and delivery: To coordinate delivery, communicate tracking information, and investigate shipping issues.

6. Returns and warranties: To evaluate return requests, cancellations, warranty claims, and related documentation.

7. Website operation: To maintain, troubleshoot, secure, and improve our website and customer experience.

8. Fraud prevention: To detect suspicious activity, protect transactions, and prevent misuse.

9. Business records: To maintain accounting, tax, order, and other records required for legitimate business purposes.

10. Legal compliance: To comply with applicable laws, lawful requests, and regulatory obligations.

11. Marketing: To send promotional communications where permitted by law and, where required, with your consent.

We will not use personal information for materially different purposes without providing any notice or obtaining any consent required by applicable law.

4. How We Share Information

We do not disclose personal information indiscriminately. However, we may share information in the following circumstances.

A. Service Providers

We may disclose relevant information to companies that perform services for us, such as:

• Website hosting and e-commerce platform providers

• Payment processors and payment security providers

• Shipping carriers and delivery providers

• Customer service and communications platforms

• Fraud prevention and cybersecurity providers

• Website analytics and technical support providers

These providers may process information as needed to perform their services, subject to applicable agreements and law.

B. Order Fulfillment

We may share the information necessary to process or deliver an order with payment providers, shipping companies, fulfillment partners, and other parties involved in completing the transaction.

C. Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to comply with law, respond to valid legal process, enforce our agreements, protect our rights or property, investigate fraud, or protect the safety of our customers or others.

D. Business Transfers

If our business is involved in a merger, acquisition, restructuring, financing, or sale of assets, relevant information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.

E. With Your Direction or Consent

We may share information for other purposes when you request it, authorize it, or provide consent where required.

F. Sale of Personal Information

We do not sell personal information in exchange for money as a business practice.

Some advertising, analytics, or tracking technologies—if used on our website—may be treated as “selling,” “sharing,” or targeted advertising under certain state privacy laws, even when no money changes hands. Our actual practices and available opt-out choices depend on the tools we use and the laws that apply.

We will provide applicable disclosures and honor legally required opt-out requests.

5. Cookies and Similar Technologies

Our website platform or third-party services may use cookies and similar technologies to support website functionality and, if enabled, analytics or advertising.

Cookies are small data files stored on your device. Similar technologies may include pixels, tags, scripts, and local storage.

They may be used for the following purposes:

• Essential functionality: To support shopping cart features, checkout, security, and website navigation.

• Preferences: To remember certain settings or choices.

• Analytics: To understand website traffic, usage patterns, and performance.

• Advertising: To measure campaigns or personalize advertisements, if applicable and enabled.

You can manage cookies through your browser settings and, where provided, our website's cookie preference tool. Blocking certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

The specific cookies and tracking tools used on our website depend on our active platform configuration and third-party integrations.

6. Marketing Communications

If you provide your email address or telephone number, we may use it to send service-related messages about orders, delivery, returns, warranty requests, or customer support.

We may also send promotional emails or text messages where permitted by law and where any required consent has been obtained.

You may opt out of marketing emails by using the unsubscribe link in the message or contacting Support@gobuddy.shop.

For marketing text messages, you may reply STOP where that option is supported. For assistance, reply HELP where available or contact our support email.

Opting out of marketing messages will not necessarily stop essential transactional or service communications relating to an existing order.

We will not condition a purchase on consent to receive marketing text messages where prohibited by law. Message and data rates may apply to SMS communications.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Retention periods may depend on:

• The status and history of your orders

• Warranty, return, refund, and dispute requirements

• Accounting, tax, and recordkeeping obligations

• Fraud prevention and security needs

• Applicable legal requirements

• The need to establish, exercise, or defend legal claims

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate recordkeeping needs.

Deleting an account or requesting deletion of information may not remove records that we are legally permitted or required to retain.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Depending on the services and systems used, safeguards may include access restrictions, secure service providers, software updates, and transaction security measures.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to handle information responsibly and take reasonable steps to protect it.

If a security incident occurs, we will take appropriate steps and provide notifications when required by applicable law.

9. Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights concerning your personal information. These rights may include:

• Access: Request information about the personal information we maintain about you.

• Correction: Request correction of inaccurate personal information.

• Deletion: Request deletion of certain personal information, subject to legal exceptions.

• Portability: Request a copy of certain information in a portable format.

• Opt out: Opt out of certain sales, sharing, or targeted advertising activities where applicable.

• Consent choices: Withdraw consent where processing is based on consent.

• Marketing preferences: Opt out of promotional communications.

• Appeal: Where required by law, appeal our decision on a privacy request.

These rights are not identical in every state and may depend on whether the relevant privacy law applies to our business and your request. Certain information may be retained when an exception applies, such as for completing a transaction, complying with legal obligations, detecting fraud, or resolving a dispute.

How to Submit a Privacy Request

To submit a request, email Support@gobuddy.shop with the subject line “Privacy Request.”

Please describe the request and provide enough information for us to understand and process it. We may need to verify your identity before responding. We will use information provided for verification only as permitted by applicable law.

If an authorized agent submits a request on your behalf, we may require evidence of authorization or other verification permitted by law.

We will respond within the time required by applicable law. If we cannot fulfill a request, we will explain the reason where legally required and provide any available appeal instructions.

We will not unlawfully discriminate against you for exercising privacy rights available to you.

10. California Privacy Notice

If you are a California resident and the California Consumer Privacy Act, as amended, applies to GoBuddy Shop LLC, you may have additional rights concerning personal information, subject to applicable exceptions.

These rights may include the right to know, access, correct, and delete certain personal information; obtain certain information in a portable format; and opt out of the sale or sharing of personal information or targeted advertising where applicable.

California residents may also have rights concerning the use or disclosure of sensitive personal information, as provided by law.

The categories of information that may be collected are described in Section 2. The purposes for using information are described in Section 3, and the categories of recipients are described in Section 4.

To exercise an applicable right, contact Support@gobuddy.shop with the subject line “California Privacy Request.”

We will verify requests and respond as required by applicable law. We will not discriminate against consumers for exercising rights protected by law.

Whether particular rights or additional notices apply depends on our actual data practices and whether the relevant statutory requirements cover our business.

11. Children's Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 without the consent required by applicable law.

If you believe a child has provided personal information to us in a manner that violates applicable law, contact Support@gobuddy.shop. We will review the request and take appropriate action as required by law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, such as payment, shipping, or social media tools.

Those third parties may have their own privacy policies and practices. We do not control the privacy practices of independent third-party websites. We encourage you to review their policies before providing personal information.

This Privacy Policy applies to GoBuddy Shop LLC's handling of information, not to independent third-party services except to the extent required by applicable law.

13. Do Not Track and Opt-Out Signals

Some browsers provide privacy signals or settings designed to communicate tracking preferences.

The effect of these signals depends on the applicable law and the technologies used on our website. Where required by law, we will recognize supported opt-out preference signals, such as Global Privacy Control, for the applicable processing activities.

You may also contact us at Support@gobuddy.shop to ask about available privacy choices.

14. Processing and Storage Locations

Our service providers may process or store information in the United States or other countries, depending on their operations and infrastructure.

Where information is transferred across borders, we will handle the transfer in accordance with applicable legal requirements.

15. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business, website features, service providers, data practices, or legal requirements.

When changes are made, we will post the revised policy on our website. Where required by law, we will provide additional notice or obtain consent before applying material changes to existing processing activities.

We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or a privacy request, please contact us:

GoBuddy Shop LLC
677 BAKER MILL LAKE LN.
South Carolina (SC) 29053
Email: Support@gobuddy.shop
Website: https://www.gobuddy.shop

Please include “Privacy Inquiry” or “Privacy Request” in the subject line of your email so we can direct your message appropriately.